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Strategic Decisions and Strategy
McKesson Corporation’s mission statement reads “Together with our customers and partners, we are creating a sustainable future for health care. Together we are charting a course to better health.” McKesson Corporation is an American-based pharmaceutical distributor and provider of health information technology, care management tools, and medical supplies (“McKesson | Medical Supplies, Pharmaceuticals & Healthcare Solutions”, 2019). The company’s statement explicitly presents McKesson Corporation as an ethical organization that pursues the concept of sustainability together with other stakeholders, primarily the customers and partners.
Successful and ethically sensitive contemporary businesses pursue sustainable models in order to guarantee future survival (Ortiz‐de‐Mandojana & Bansal, 2016). Another aspect of ethics in the mission statement concerns the inclusion of customers so that they feel as part of the company. The mission statement also identifies the customer-based model of business at McKesson Corporation as a source of competitive advantage. Consumers are always attracted to businesses that align their services and goods with the needs of the customers and include them in the decision-making process as well as engaging them in different aspects such as collecting their opinions and views before the launch of new products and services.
The corporate governance, structure, and actions of this business are in line with its mission statement. The governance and structure incorporate most importantly, customer-first- where all their new products and services are aligned to the dynamic and unique demands of their customers in order to reward and maintain their loyalty (Pych, 2017). Additionally, corporate governance at this company persuades and ensures that the board, management, and employees follow a strict organizational behavior that entails integrity, accountability, respect, and excellence (“McKesson | Medical Supplies, Pharmaceuticals & Healthcare Solutions”, 2019). In terms of making adjustments, even though the company is capable of obtaining deep pricing discounts from drug manufacturers that its customers are not in a position to acquire on their own, this still largely relies on Oligopoly power (Pysh, 2017). Therefore, it is imperative that they target certain strategies that involve the customer directly in the creation of the brand. Corporate governance and organizational culture are confusing concepts because they converge at many points such as practices and values.
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