Sample Paper on Communication in Human Service Field

Communication in Human Service Field

 Transmittal Memo

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Subject: Communication in Human Service Field
This is the report regarding aspects of communication in the human services discipline.  It will include an interview that explains the deep insights on interpreting the factors influencing communication among the individuals.  The scope of the report details the key aspects in understanding the various units, persons and departments. Also, it analyses of organizational information, message, and circulation to the various recipients in communication perspectives. This illustrates the core aspects of communication. Communication efficacy depends on whether it meets the intended purpose and the logistics involved in exchanging information. Therefore, the report is helpful in analyzing the relevant communication aspects including interviews and detailed analysis.

Introduction

Communication is cited as the integral unit that enhances all the organization’s transactions operate accordingly. This is because communication is the act of relaying information from one point to another either within the organization or to the outside environment (Knapp, Hall, & Horgan, 2013). Organizational information incorporates the ideas, feelings, intentions, data, and expressions among others that individuals exchange in an organization. (Human services 508 Interpersonal communication project, 2013) illustrates the communication process in a corporate as the process in which a message originates from one source, a person, unit, or a department, and it circulates until it reaches the recipient. The recipient has the liberty to respond or get satisfied with the information conveyed.

Communicating creates understanding, it enables sharing of knowledge, resolve differences, and create habitable environments. Virtually, communication has continuously evolved since the ancient time, new communicating techniques and methods are invented on a daily basis (Knapp, Hall, & Horgan, 2013). In fact, there is a prospect that communication practices will continue to change even in the future re-inventing new-fangled ways of conveying information. Based on these changes, this report intends to outline the probable aspects of communication practices in the future. It delineates how organization stakeholders will exchange information amongst themselves in the near future within or outside the organization. In addition, this paper looks at the present communication practices, how it has evolved over the years, examples of good and bad communication practices, and the effects of technology in the communication practices (Human services@ riverbden career & technical center, 2012).

To begin with, communication has evolved over the years and communication practices are changing tremendously. The evolution of communication can be quantified by considering the aspects of availability, efficiency, cost, and logistics among other issues. According to Knapp, Hall and Horgan, 2013, communication existed even before invention of any communicating tool or channel of passing information. Communication emanated with exchange of ideas between two or very few individuals at a close range now when there is mass communication among people in different geographical locations. Communication in the workplace has also faced a series of evolution in terms of practice, efficiency, availability, and cost. An organization exchanges information either internally or externally with the entire stakeholders (Knapp, Hall, & Horgan, 2013). Previously, passing information from a manager to several departments to the bottom level employees encompassed many challenges. Firstly, the information could reach the recipient distorted and the main message would be altered. Secondly, it incurred extra costs because there were extra people referred as messengers whose work was to carry information across the organization. Thirdly, the speed was relatively slow and information would take ages before reaching the recipient. For example, the seller would mail an invoice to the customer and the process would take weeks or even months before goods were delivered. This meant that the customer could not order for urgent goods or services and have them in time.

Conversely, the current organization communication practices are a bit reliable as compare to the ancient workplace communication, which were quite sluggish. This change attributes to the invention of technology that brought radical changes to the field of communication. Technology is the modifications of tools and methods that humans use to solve their surrounding problems efficiently. The advancement in technology gave communication at the workplace a major boost eradicating the challenges and barriers experienced. For example, it cut the costs incurred in hiring messengers due to the invention of quicker means of communication such as emails and text massages. (Human services 508 Interpersonal communication project, 2013) argue that apart from face to face communications, all the other modes of communication are based on technology. This is because the manually written communication is slowly fading away. Serving consumers in the current era in the organizations is very efficient and comfortable; for instance, a customer can access the products online and make an order from million of kilometers away from the organization. The customer can also receive the commodities without meeting with the seller physically or exchange money in its physical form (Thomas & Rothman, 2013). Therefore, technology is plays the central role in communication in the current workplace communication practices.

Another aspect of communication revolves around understanding the good or the bad communication practice in the organization. Communication efficacy depends on whether it meets the intended purpose and the logistics involved in exchanging information. The best unit of measuring good communication is the ultimate results or the impact it creates. For example, a human resource manager can communicate with two employees who had a conflict previously. If the conflict is resolved and the two employees continue working in harmony, it implies that the communication employed was good. Therefore, if the communication is problem solving it is considered as be good. Secondly, when there is a response or feedback it indicates efficiency. Communication has to be clear to avoid creating confusion and conflict among the employees. On the other hand, bad communication entails a number of handles (Human services 508 Interpersonal communication project, 2013). For example, giving uncertain deadlines or no deadlines at all; a manager may delegate some work and set the deadline on Friday. The employee might think it is Friday in the evening while the manager expects the work to be completed in the morning. Other examples include communication with no responses, negatively emphasized, incomplete information among others.

Similarly, communication embeds on the participating parties from the speaker, channel used, to the audience. For communication to be effective, all the parties have to play their roles. In light of this, the audience is an integral unit in any conversation especially in the workplace environment. The audience influences communication in a number of ways for instance, through participation. A lively audience that gives response asks for clarification and asks questions aids in making the communication effective (Thomas & Rothman, 2013). Participating in a communication helps the speaker to understand whether the message is reaching the audience and whether they understand it clearly. Questions are vital because they enable the speaker to make clarifications and emphasis where applicable.

Nevertheless, it is always important for the parties involved in a communication process to be well versed with the details of the talk. All the communication channels may be okay, and still there be some breakdowns. An example is given of two people who attended an interview. When one got in to see the panelists, the following transpired;

Interviewer: Name two Popular Musicians in the world.

Interviewee: Michael Jackson and Akon

Interviewer: Between which years did the Second World War take place?

Interviewee: Between 1939 and 1945

Interviewer: Is there life in planet Mars?

Interviewee: Yes, but it is not scientifically proved.

In this case, communication is very effective and the exchange of ideas and responses is flowing well. Later, the interviewee left the panelists only to go and share the “answers” with the friend who was awaiting his turn. Incidentally, he gave the answers to the waiting guy, who got in to meet the panelists.

The following conversation is what transpired;

Interviewer: Please give us your official names.

Interviewee: Michael Jackson and Akon.

Interviewer: when were you born?

Interviewee: Between 1939 and 1945

The interviewer was puzzled. Annoyed, he asked,

Interviewer: Are you crazy?

Interviewee: Yes, but it is not scientifically proved.

From this conversation, though there seems to be a good flow of questions and responses, communication is desperately ineffective. This is because, the interviewer and the interviewee were not “reading from the same page,” and there was no flow. The second interviewee failed the interview, not because he did not have any idea on the questions, but poor communication strategy was used.

On the other hand, communication is evolving at a supersonic speed and the future of workplace communication is meant to change. With the slow demise of written communication, print media is bound to vanish. The use of memos and letters might be faced out in the near future as forms of communication in the organization (Thomas & Rothman, 2013). Likewise, the information hierarchies may change as time goes by. Previously, communication flow always faces similar direction from the top-level downwards to the subordinates. Similarly, the technological advancements aspects such as teleconferencing might replace physical meetings and interviews. The communication is bound to keep evolving bringing the aspects of speed, reliability, availability, and efficiency on board. Therefore, communication is evolving continuously and some of communication practices used now might be replaced in the future.

 

 

 

 

 

 

 

 

 

 

References

“Human services 508 Interpersonal communication project.”(2013). Retrieved from https://www.youtube.com/watch?v=n-JPwfj-Rj8.

“Human services@ riverbden career & technical center”(2012) Retrieved from http://www.rbctc.org/programs/human-services.

Knapp, M., Hall, J., & Horgan, T. (2013). Nonverbal communication in human interaction. Boston, MA: Cengage Learning.

Thomas, E. J., & Rothman, J. (2013). Intervention research: Design and development for human service. London: Routledge.

 

 

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